MERCHANT AGREEMENT

This Merchant Agreement ("Agreement") is entered into between you (a sole proprietor, firm, partnership, company, or other legal entity), along with any associated business you represent (collectively referred to as "Merchant" or "you" or "User"), and BluePanda Express powered by M.A.R Express LLP, a company registered under the laws of India, having its registered office at C75, Shanti Shopping Center, Near Mira Road Station, Mira Road East, 401107, offering logistics and shipment solutions under the brand name BluePanda Express (also referred to as "Company," "we," or "our"). The Merchant and Company are collectively referred to as the "Parties" and individually as a "Party."

BACKGROUND

This Agreement becomes effective once you register for our services or select the "Continue" or "Accept" option on our platform.

By doing so, you confirm your full understanding, acceptance, and unconditional agreement to be bound by all terms laid out in this Agreement. It constitutes a binding contract between you and BluePanda Express powered by M.A.R Express LLP.

This Agreement is supplementary to our general Terms & Conditions (Annexure 1) and Privacy Policy (Annexure 2), which govern your use of BluePanda's website ("Website") and mobile application ("App"), and your interaction with our logistics platform and services ("Services").

Should you have any questions regarding this Agreement or our policies, you can reach us at info@bluepandaexpress.com.

We strongly recommend reviewing this Agreement thoroughly. If you disagree or fail to understand any of the conditions, you should not use or register for our services.

Violation of this Agreement may lead to legal action and/or termination of your account.

Our Website and App provide a digital platform to help businesses and individuals streamline their logistics and shipping needs using the features and functionalities provided by BluePanda Express. This includes but is not limited to, shipment booking, tracking, fulfillment services, and partner integrations as per our offerings from time to time ("Services").

This Agreement forms the legal basis for using our cloud-hosted logistics management platform. It is considered an electronic contract as per the provisions of the Information Technology Act, 2000 , and does not require any physical signature. It is issued under Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

BluePanda Express reserves the right to update or modify this Agreement at its discretion without prior notice . Continued use of our services after any such change implies your agreement to the updated terms.

In addition to this document, any operating procedures, service-level terms, disclaimers, policies, or guidelines (general or specific) as published on our platform shall be treated as an integral part of this Agreement. Non-compliance with any such terms shall be treated as a breach of this Agreement.

Your access to and use of BluePanda Express services is subject to approval and may be revoked at our sole discretion.

Here is a reworded and unique version of the original Terms (from Points I to V), customized for Blue Panda Express Powered by MAR Express LLP. I've used alternative language and random figures while preserving the core meaning and structure.

I. DEFINITIONS

All defined terms used in this Merchant Agreement shall hold the same meanings assigned in the Terms & Conditions and Privacy Policy, unless otherwise specified or implied by context.

II. PRICING GUIDELINES

For all shipments managed by Blue Panda Express Powered by MAR Express LLP, specific size and weight limits apply per individual package, and these may differ depending on the shipping partner or destination country. However, there's no limitation on the total number or combined weight of your shipments.

The chargeable weight for pricing purposes will be the greater of either the actual weight or the volumetric weight of the package.

Volumetric weight is auto-calculated during the booking process on our platform using the following formula:

Example:

If a parcel has the following dimensions:

• Length = 32 cm
• Width = 28 cm
• Height = 38 cm

Then, the volumetric weight will be:

32 × 28 × 38 ÷ 5000 = 6.82 kg

III. SHIPMENT BOOKING & PROCESSING JOURNEY

When scheduling a pickup on our platform, you'll have two options based on your location:

After the shipment arrives at our hub, it is scanned, weighed, and routed according to the selected service and destination. If there's a mismatch between declared and actual weight, we will pause processing and notify you via email for approval before proceeding.

For international shipping, after clearing Indian customs, your parcels are processed at our overseas hub and handed over to final mile delivery partners. These may include:

Branded networks such as DHL, FedEx, UPS, and Aramex handle deliveries directly from their respective Delhi hubs with tracking available on their websites.

Delivery Attempts and RTO (Return to Origin):

Delivery is typically attempted at least once or twice depending on the local partner. If the receiver is unavailable, the package might be:

• Left with a neighbour
• Dropped off at a local post office
• Left in a secure place (e.g., doorstep/mailbox)

Return Policies:

For parcels returned under our standard delivery service, charges will apply and the parcel may be discarded (except in the USA or Europe where re-forwarding is available at extra cost).

Under branded networks (e.g., DHL, FedEx, etc.), undelivered items may return to India, subject to provider-specific rules and charges.

Common causes for undelivered shipments:

• Incomplete/incorrect address
• Customer refusal
• Non-payment of duties/taxes

In case of non-acceptance of return shipments within 10 days, Blue Panda Express reserves the right to discard them and levy any applicable fees including storage and disposal charges.

IV. REFUND & LIABILITY POLICY

We aim for all shipments to arrive safely, but if issues arise, you may qualify for a refund based on the following cases:

Case 1: No Initial Scan by Overseas Carrier

• For packages ≤100g: Claim is 35% of invoice + shipping, max ₹1,200
• For packages >100g: Claim is 35% of invoice + shipping, max ₹4,500

Case 2: Lost in Transit or No Delivery Scan

Claims are reviewed if buyer-seller conversation and refund proof are submitted. For DHL, FedEx, UPS claims, the processing timeline will align with their policies.

Case 3: Parcel Lost Before Delhi Hub Inwarding

• If pickup was done by Blue Panda, policy refund applies.
• If handled by a 3rd-party, only shipping fees are refunded.

Exclusions – No Claims Will Be Accepted For:

• Incorrect details provided during booking
• Shipments held by customs
• Failed delivery attempts despite address being correct
• Poor or inadequate packaging
• Vendor refusal to provide refunds
• If tracking indicates "delivered"

How to File a Claim:

1. Email: claims@bluepandaexpress.com with tracking & proof
2. Support team investigates with vendors
3. Resolution in ~15 business days (subject to exceptions)
4. Delayed delivery beyond 30 days (for direct services) may qualify for refund

Claim Requirements:

• Must be made within 60 days of scan
• No response within 7 days of a follow-up = claim void
• "Out for delivery" requires customer conversation screenshots
• Proof of pickup (signed manifest) must be submitted
• Physical damage must be noted at delivery and claimed within 48 hours

V. HANDLING CHARGES, REMOTE AREA CHARGES, REFORWARDING CHARGES AND OTHER CHARGES

Shipping Charges:

For shipments booked under Blue Panda Express (branded services), shipping rates will be determined on a case-by-case basis based on the nature, destination, and service level.

In the event of a customs hold or inspection, any associated charges will be billed additionally as per actuals.

Standard Handling Weight Limits:

Please note that the following handling charges are applicable based on destination-specific weight thresholds (volumetric or actual weight, whichever is greater):

If any shipment exceeds these limits, an additional handling fee of ₹4000 plus GST will be applied per parcel, covering up to 10 KGs of additional weight.

Remote Area Charges:

For bookings made via Blue Panda branded services, any applicable remote area surcharge will be displayed during the booking process. For all other third-party services (DHL, FedEx, Aramex, UPS, etc.), remote area surcharges will be governed by the individual carrier's policy and rate card.

Reforwarding Charges:

In cases where a shipment requires redelivery to an alternate address or return due to undeliverability, the following reforwarding fees will apply for Blue Panda branded shipments. For other carrier services, reforwarding charges will follow the respective vendor's terms:

ANNEXURE 1 - TERMS AND CONDITIONS

Version 1.3

AGREEMENT

These Terms and Conditions constitute a binding agreement ("Terms & Conditions") between you and the legal entity you may be representing, if applicable (hereinafter referred to as "You", "Your" or "User", which includes your heirs, administrators, successors, affiliates, and permitted assigns) on one side, and Blue Panda Express powered by M.A.R Express LLP , a limited liability partnership registered under the LLP Act, 2008, having its registered office at [insert your full office address], on the other side (hereinafter referred to as "Blue Panda Express", "We", "Us", or "Our", which includes our affiliates, successors, and assigns).

The User and Blue Panda Express powered by M.A.R Express LLP shall be collectively referred to as the "Parties" and individually as a "Party".

INTRODUCTION

Blue Panda Express powered by M.A.R Express LLP owns and operates the official website www.bluepandaexpress.com ("Website") and its mobile application ("App"), collectively referred to as the "Platform(s)".

Through these Platforms, we offer international and domestic logistics and shipping solutions either directly or via third-party shipping partners ("Services"), and may also offer products for sale ("Products"), all of which are governed by these Terms and Conditions.

We advise you to carefully read these Terms, along with all referenced documents, before registering, accessing, using, downloading, or purchasing anything via our Platforms or related electronic interfaces.

ACCEPTANCE

Eligibility

The Platforms, Services, and Products are only available to individuals and legal entities who are competent to contract under the Indian Contract Act, 1872. Any individual or entity previously barred from accessing our services shall not be permitted to do so unless specifically approved by Blue Panda Express powered by M.A.R Express LLP.

User Representations

By using our Platforms or Services, or by registering or placing any order, You represent and confirm that:

• You are at least 18 years old;
• You are legally capable of entering into binding agreements;
• You are not legally restricted from accessing or using our Platforms, Services, or Products;
• You possess the authority to enter into and comply with this Agreement on behalf of yourself or your organization;
• Your use of the Services does not breach any applicable laws or binding agreements;
• You understand and accept that no bias or assumption shall be made in your favor or against Blue Panda Express powered by M.A.R Express LLP as the drafter of this Agreement.

User Acknowledgement

By using the Platforms, registering, making a purchase, or clicking "I agree to the Terms and Conditions", You irrevocably confirm and accept:

• That this Agreement is a legally enforceable contract between You, Blue Panda Express powered by M.A.R Express LLP, and any relevant stakeholders;
• That this Agreement becomes effective from the moment you first access or interact with the Platforms or Services;
• That Blue Panda Express powered by M.A.R Express LLP reserves the right to amend, update, or revise the Terms at any time without prior notice. Such updates are effective immediately upon publication on www.bluepandaexpress.com, and you are responsible for reviewing changes. Continued use of the Platform implies acceptance;
• That You consent to automatic delivery of updates, bug fixes, feature improvements, and new versions for effective platform functionality, and agree to such updates by continuing usage;
• That You will not impersonate another individual or misrepresent your identity, affiliation, or age;
• That You are solely responsible for evaluating the usefulness and accuracy of information available on or through the Platform, and must rely on your own judgment or seek independent advice;
• That if at any time you disagree with these Terms, you shall immediately stop using the Platform and Services, and clear any dues payable to Blue Panda Express powered by M.A.R Express LLP;
• That You are fully responsible for all actions taken via your account, including those by minors or unauthorized users, and You will ensure they comply with these Terms;
• That You will use the Platforms solely to avail Services or purchase Products;
• That You shall not attempt to reverse-engineer, disassemble, duplicate, or otherwise tamper with any intellectual property or proprietary content of Blue Panda Express powered by M.A.R Express LLP, including trademarks, trade secrets, software, copyrights, and designs;
• That You shall not upload or transmit malware, viruses, or any software that may damage or hinder the Platform's functionality;
• That You acknowledge some Services and Products may be restricted to certain locations or users, and Blue Panda Express powered by M.A.R Express LLP reserves the right to determine such eligibility;
• That You will comply with all applicable local, national, and international laws and regulations, including export control and customs laws;
• That You agree to receive official communications, alerts, updates, and notifications from Blue Panda Express powered by M.A.R Express LLP via email, SMS, WhatsApp, or any other approved communication channel. These messages shall be legally binding.
• User’s Undertakings: While accessing or using the Platforms and/or Service and/or Products, You hereby irrevocably and unconditionally agree and undertake not to:
• violate any of the provisions of the Agreement;
• avail Services and/or Products with monies that may have been obtained illegally or fraudulently or from sources not permitted under Applicable Law; • infringe Our or any third party’s intellectual property rights, rights of publicity or privacy;
• post, transmit, modify, store, update, or share any message or content data, image or program which: (i) is libellous, defamatory, racially or ethnically objectionable; or (ii) discloses private or personal matters concerning any person; or (iii) is false or untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; or (iv) is pornographic, vulgar, paedophilic, offensive in nature; or (v) which is harmful to a child; or (vi) threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, public order; or (vii) which causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting to any other nation;
• refuse to cooperate in an investigation or provide confirmation of Your identity or any other information provided by You to BluePanda Express powered by M.A.R Express LLP;
• use the Platforms or Services in any manner that could damage, disable, overburden, or impair these, including, without limitation, using Platforms or Services in an automated manner;
• use any robot, spider, other automatic device, or manual process to monitor or copy the Platforms, in whole or in part;
• take any action that imposes an unreasonably or disproportionately large load on the infrastructure / network of BluePanda Express powered by M.A.R Express LLP;
• sell Services/Products, information, or software associated with or derived from these or represent as BluePanda Express powered by M.A.R Express LLP’s representative to undertake the same;
• use the facilities and capabilities of Platforms to conduct any activity or solicit the performance of any illegal activity or any activity that is unlawful or forbidden under applicable law or under the Terms & Conditions or other activity which infringes the rights of others; and
• use Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties, and other liability to BluePanda Express powered by M.A.R Express LLP, a third party or You.

USE OF PLATFORM AND AVAILING OF SERVICES

• Provided You accept and comply with the Agreement, and have not revoked your acceptance, BluePanda Express powered by M.A.R Express LLP hereby grants You a personal, non-exclusive, nontransferable, limited, revocable privilege to enter and use Platforms and/or avail all or some of the Services and/or purchase the Products. The availing of any Service(s) by You shall also be subject to compliance with all the other rules, guidelines, policies, terms, and conditions specified by Us for that particular Service(s) being availed by You. You hereby consent and agree to comply with the rules, guidelines, policies, terms and conditions, instructions, requests, etc., as may be specified by BluePanda Express powered by M.A.R Express LLP, from time to time, in relation to each Service availed or to be availed by You. Your access to avail the Services will at all times be solely at the discretion of BluePanda Express powered by M.A.R Express LLP.


• Registration on Platform: In order to gain access to the Platforms, You need to open a User’s account with BluePanda Express powered by M.A.R Express LLP by registering on the relevant Platform 15 and completing the authentication process through one of the methods of authentication specified on the Platforms, including but not limited to, entering the one-time password (OTP) issued by BluePanda Express powered by M.A.R Express LLP to You on Your mobile number that shall be provided by You. Your access to the Platform will be linked to the said mobile number which shall be the registered mobile number. You agree, consent to and acknowledge that as part of the registration process, You will provide personally identifiable information about You like Your Name, email address, mobile phone number, address and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.), which shall be stored by BluePanda Express powered by M.A.R Express LLP and, BluePanda Express powered by M.A.R Express LLP may also store information about the pages on the site You visit/access, the links you click on the site, the number of times you access the page and any such browsing information. All such information shall be stored and used in accordance with the Privacy Policy.

Account Data Confidentiality and Verification:

You hereby agree, represent, warrant and confirm that: 

• at the time of registration of Your account, You are obliged to provide correct, complete and accurate information including your personal information such as name, address, contact number, and KYC details, and further You shall at all times maintain accurate, complete and up-to-date account information including the personal information in Your account. The login data/credentials are intended solely for Your personal use and therefore, are always to be kept secret and safe. Multiple users are not permitted to share the same/single log-in. You are not entitled to share the login credentials with any third parties for using Services or to disclose these otherwise. Further, You will be at all times responsible to maintain the confidentiality of the login credentials of Your account. You will immediately notify BluePanda Express powered by M.A.R Express LLP of any unauthorized use of Your passcode or account or any other breach of security, and in the event Your device has been lost or stolen, You shall request BluePanda Express powered by M.A.R Express LLP, to block the account and/or change the passcode immediately for the account;
• You will provide additional information, on the request of BluePanda Express powered by M.A.R Express LLP to verify Your identity as a condition of providing any Service(s) to You or before BluePanda Express powered by M.A.R Express LLP permits You to use Service(s) through Your relevant account;
• You shall be solely responsible for immediately notifying BluePanda Express powered by M.A.R Express LLP by contacting on support@bluepandaexpress.com of any change in Your e-mail address and/or mobile number registered with BluePanda Express powered by M.A.R Express LLP and/or any other Personal Information provided by You to BluePanda Express powered by M.A.R Express LLP for accessing the Platforms and/or availing the Services and/or purchasing the Products;
• You may only possess one account, unless otherwise permitted by BluePanda Express powered by M.A.R Express LLP in writing; and
• You will provide the complete and correct address/description of the Customer to whom the Shipment(s) have to be delivered as well as all the relevant information/details and documents (including but not limited to eway bill number and GST invoice, if applicable) while handing over the Shipment(s) as required for purposes of providing the Services like custom clearances etc.

Scope of Services

By choosing to use the services offered by Blue Panda Express powered by M.A.R Express LLP , you unconditionally agree to the following:

• You will adhere to the terms of this Agreement, including any future amendments.
• Pickup and delivery services may be fulfilled by third-party courier partners contracted by Blue Panda Express powered by M.A.R Express LLP. It is your responsibility to ensure shipments are ready at the time of pickup.
• You are responsible for collecting and storing a signed shipping manifest, which serves as proof of transfer to the assigned courier.
• Shipments will be collected only from the address specified by you at the time of booking on www.bluepandaexpress.com.
• Couriers are assigned automatically based on factors like location, type of shipment, and required delivery speed. Tracking numbers may not always be provided, and proof of delivery is not guaranteed.
• All shipments must display a clearly visible label including the customer’s name, address, contact number, return address, contents, order number, and total value.
• You must package shipments securely using quality materials. If applicable, the invoice inside must comply with all relevant laws. Blue Panda Express powered by M.A.R Express LLP is not responsible for any damage, tampering, leakage, or loss caused by improper packaging.
• You are solely responsible for ensuring that the contents of your shipment comply with all applicable laws, including those of the courier partner.
• Online tracking may be available at our discretion, depending on the courier partner’s systems.
• You confirm that no prohibited, restricted, stolen, counterfeit, or otherwise illegal goods will be handed over for shipment. These include, but are not limited to: cash, currency, precious metals, jewelry (excluding artificial), hazardous goods, or security instruments. See Annexure A for an indicative list.
• If you violate this clause, Blue Panda Express powered by M.A.R Express LLP and/or its partners are not liable for loss or seizure. You agree to indemnify us and our vendors against any resulting damages. We may also charge a penalty of ₹1,00,000 per incident (plus GST and shipping charges), or any amount deemed appropriate.
• You acknowledge that Blue Panda Express powered by M.A.R Express LLP acts as a logistics provider, not an insurer. Any claims based on insurance principles are waived.
• Some deliveries may be completed by placing items in a mailbox, open porch, or requiring pickup from a designated location. These will be considered “delivered” in our system.

Third-Party Services

• Any services or products accessed through third-party platforms are offered "as is." Blue Panda Express powered by M.A.R Express LLP makes no guarantees about their accuracy or performance.
• We are not responsible for any issues, disputes, or fraudulent activity arising from third-party transactions. You will need to resolve these with the relevant third party.

Payment Mechanism

Payment terms for each product or service are outlined on our website. Please read the respective pages for detailed payment procedures.

KYC & Verification

You may be required to provide identification and documentation as per legal requirements. By submitting these:

• You confirm all documents (Aadhaar, PAN, passport, GST certificate, etc.) were shared voluntarily.
• You authorize us to verify this data as needed by law.
• You consent to sharing your details with partners, courts, law enforcement, or insurers if necessary for resolving disputes or legal obligations.

Communication

To communicate updates or request verification:

• We may contact you via SMS, email (using info@bluepandaexpress.com), or push notifications using the details you've provided.
• Receipt of alerts depends on your devices and settings. If alerts are delayed or not received due to device limitations, we are not responsible.
• Once an alert is sent from our end, it will be deemed delivered.

Territorial Limits

Each service may have regional restrictions as specified on our website. Please review these details before placing orders.

Account Suspension or Termination

We reserve the right to suspend or terminate your account without notice if:

• You provide false or incomplete information.
• You breach the Agreement.
• Suspicious activity is detected on your account.
• Promotional offers are misused or abused.

We may block features, reverse transactions, or deny access at our discretion. You can contact our support team at info@bluepandaexpress.com with any queries. Deletion of your account does not absolve you of obligations incurred before termination.

Consequences of Suspension/Termination

Even after account deactivation, you are responsible for paying any dues. Your contractual obligations remain until full payment is made.

Personal Data

• By using our platform, you consent to the collection and use of your personal information in accordance with our privacy policy.
• Your data may be shared with affiliates or third-party partners as permitted by law.
• “Personal Information” includes any data you provide or we obtain during your use of our services.

Rates & Pricing

• All charges related to courier services by Blue Panda Express powered by M.A.R Express LLP are calculated based on actual or volumetric weight (whichever is higher), as per international logistics standards.
• Our service pricing may vary by destination, service level, package type, and shipment contents.
• Any promotional rates offered are temporary and may be withdrawn or modified without notice.
• Shipping charges once paid are non-refundable unless otherwise explicitly agreed in writing.

Handling Charges, Remote Area Surcharge, and Additional Fees

• Shipments to remote or hard-to-reach areas may attract a remote area surcharge, which will be billed separately or collected prior to delivery.
• Handling fees may be applied for services such as packaging, reforwarding, relabeling, repacking, or manual invoice processing.
• In case a shipment is held by customs authorities for inspection or documentation discrepancies, Blue Panda Express powered by M.A.R Express LLP may charge additional fees to facilitate clearance, which are payable by the customer.
• For shipments weighing above 22 KGs (actual or volumetric), additional handling charges may apply, especially for destinations like the USA

Customs Clearance & Duties

• All shipments are subject to inspection and clearance by destination country customs authorities. Blue Panda Express powered by M.A.R Express LLP is not responsible for delays or additional charges due to customs regulations.
• The consignee (recipient) is solely responsible for paying any customs duties, import taxes, or government-imposed fees levied in the destination country.
• If the consignee refuses to pay duties or is unreachable, the shipment may be returned, abandoned, or destroyed, and any associated cost will be billed to the sender.
• We do not guarantee customs clearance timelines. You are advised to check with the destination country's import guidelines before shipping.

Restricted / Prohibited Items

The following are examples of goods that must not be shipped under any circumstances through Blue Panda Express powered by M.A.R Express LLP:

• Currency, bullion, precious stones or metals
• Firearms, ammunition, or explosive materials
• Hazardous or flammable chemicals
• Liquids without approved packaging
• Human remains or body parts
• Pornographic materials or items offensive under local laws
• Alcohol, narcotics, and other restricted drugs

A full list of banned or restricted items is available upon request or may be updated from time to time on www.bluepandaexpress.com.

Violation of these terms will result in immediate account suspension and penalties as deemed appropriate.

Loss, Damage & Claims

• All shipments are handled with care. However, in the rare event of loss or damage, you must notify Blue Panda Express powered by M.A.R Express LLP in writing at info@bluepandaexpress.com within 48 hours of delivery or from the expected delivery date if the shipment is missing.
• Claims submitted beyond this period will not be entertained.
• Any claim for damage must be supported by photos, invoice copies, and packaging evidence.
• Compensation, if applicable, will be limited to the declared value of the goods or a maximum liability amount as defined by the courier partner — whichever is lower.

Return to Origin (RTO) & Reattempts

• If a shipment cannot be delivered due to incomplete address, refusal by the receiver, non-payment of duties, or unavailability, it will be returned to the sender. RTO charges will be billed at actuals.
• A maximum of 2 delivery attempts may be made by our courier partners. After that, the package may be marked as undeliverable.
• Reattempt or redelivery requests will be considered only after payment of applicable charges.

Force Majeure

Blue Panda Express powered by M.A.R Express LLP is not liable for delays or failure in service due to events beyond our control, including but not limited to:

• Natural disasters (floods, earthquakes, storms)
• War, riots, or political unrest
• Government restrictions or customs strikes
• Airline cancellations or border closures
• Pandemics or health emergencies

Legal Jurisdiction

This agreement and any dispute arising under it shall be governed by the laws of India, and courts located in Mumbai, Maharashtra shall have exclusive jurisdiction.

LIMITATION OF LIABILITY AND INDEMNITY

Limitation of Liability

Notwithstanding anything to the contrary set out in this document or any other agreement, you hereby acknowledge and agree that:

• The total liability of BluePanda Express powered by M.A.R Express LLP in relation to any services offered shall be strictly limited as outlined in these Terms & Conditions and/or any Merchant Agreement entered into with you.
• Our logistics platform and associated services are provided strictly on an “as-is” and “as-available” basis. Interruptions may occur during browsing, order placement, information uploads, or other interactions due to technical or external reasons.
• All services are rendered using reasonable commercial efforts. BluePanda Express powered by M.A.R Express LLP does not guarantee uninterrupted service or timelines and shall not be held liable for any delay, suspension, or failure to provide services.
• We do not make any warranties—express or implied—regarding the performance, availability, accuracy, or reliability of our services or products.
• BluePanda Express powered by M.A.R Express LLP does not verify the accuracy of user-submitted content or shipment data. To the maximum extent permitted by law, we disclaim all liability resulting from a user's reliance on such information or use of the service.
• You accept full responsibility for accessing or using our platform and services. To the extent permitted by applicable law, BluePanda Express powered by M.A.R Express LLP, including its directors, employees, agents, and service partners, shall not be held liable for any direct, indirect, incidental, punitive, or consequential damages. This includes, but is not limited to, loss of goods, business interruption, profit loss, data breach, or malfunction caused by third-party systems, viruses, bugs, or other technical issues.
• We shall not be held responsible for any temporary or permanent discontinuation of services due to operational, business, or legal reasons.
• Any failure by BluePanda Express powered by M.A.R Express LLP to fulfill obligations caused by circumstances beyond its reasonable control—such as natural disasters, war, civil unrest, government action, pandemics, labor strikes, or changes in law—shall not constitute a breach of contract.
• BluePanda Express powered by M.A.R Express LLP shall not be held responsible for any damages, losses, or liabilities that may arise due to actions taken based on the user's prior consent.
• The pricing of services and all associated terms and disclaimers have been carefully crafted by relying on the above limitations and disclaimers. These constitute a fair and reasonable risk allocation between you and BluePanda Express powered by M.A.R Express LLP, and they are an essential foundation of the commercial relationship.
• Our liability, to the extent it arises and is legally recognized, shall be strictly limited to the direct user of our services. We do not bear any direct or indirect obligation or liability toward your customers or shipment recipients.

Capped Liability for Claims

If a claim for compensation is accepted, it will be limited as follows:

• For shipments weighing up to 100 grams, the maximum reimbursement will be 30% of the invoice value plus shipping fees , capped at ₹1,000 (Rupees One Thousand only) , inclusive of all shipping charges.
• For shipments weighing above 100 grams, the maximum claim will be 30% of the invoice value plus shipping charges , capped at ₹4,000 (Rupees Four Thousand only) , inclusive of all shipping costs.

Customers requiring higher risk coverage are advised to opt for shipping partners or services offering insurance and expanded liability options.

Indemnity

You agree to indemnify, defend, and hold harmless BluePanda Express powered by M.A.R Express LLP , including its affiliates, directors, employees, agents, and service providers (“Indemnified Parties”), from and against any and all losses, claims, damages, liabilities, costs, and expenses (including legal fees) that may arise out of or relate to:

1. Your misuse or improper use of our platform, services, or any products delivered through our system.
2. Any violation by you of these Terms & Conditions or the Merchant Agreement.
3. Any misrepresentation, inaccuracy, or breach of warranties and obligations made by you.
4. Any negligent or intentional act or omission by you, including non-compliance with applicable laws, including but not limited to tax laws and cyber security regulations.
5. Any infringement by you of a third-party’s rights, including intellectual property or privacy rights.
6. Any claim from a third party (including your end customer or consignee) arising out of your shipment or use of our service.
7. Any unpaid duties, taxes, cess, clearance charges, or levies imposed on shipments handled through your account.

In the event of such a claim, BluePanda Express powered by M.A.R Express LLP will provide written notice and you agree to assist in the defence, at your expense, including providing relevant documents, records, or testimony as reasonably required.

INTELLECTUAL PROPERTY AND CONFIDENTIAL INFORMATION

You acknowledge and agree that BluePanda Express powered by M.A.R Express LLP is the sole and rightful owner of all intellectual property associated with its business, platform, and services. You shall not register, file, or use—under your name or that of any other person or entity—any trademarks, brand names, or symbols that are identical or deceptively similar to those owned by BluePanda Express powered by M.A.R Express LLP. You further agree not to associate our intellectual property with any other business or activity, except as permitted under these Terms & Conditions. For the purposes of this clause, "intellectual property" includes but is not limited to: names, signatures, logos, words, symbols, numerals, software, trademarks (whether registered or unregistered), brand names, service marks, trade names, designs, technical know-how, and trade secrets belonging to BluePanda Express powered by M.A.R Express LLP. Nothing in this Agreement shall be construed as granting you the right to use, display, distribute, or exploit our intellectual property without prior written consent. All content available on our platform and through our services is the exclusive copyright of BluePanda Express powered by M.A.R Express LLP , except for third-party content and external links.

GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and interpreted in accordance with the laws of India. In the event of any dispute or disagreement arising out of or in connection with this Agreement, the parties agree to attempt to resolve such matters amicably through mutual discussion for a period of thirty (30) days following receipt of a written notice of dispute ("Disputes Notice"). If the dispute remains unresolved after the specified period, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended. A sole arbitrator shall be mutually appointed by the parties within forty-five (45) days after the dispute resolution period expires. If the parties fail to appoint an arbitrator within that time, the appointment shall be made as per the provisions of the Arbitration Act. The arbitration proceedings shall be conducted in English, and the seat and venue of arbitration shall be New Delhi, India. Subject to the arbitration clause above, the courts of New Delhi shall have exclusive jurisdiction over any disputes. Notwithstanding the above, BluePanda Express powered by M.A.R Express LLP reserves the right to initiate legal proceedings against you in any jurisdiction it deems fit, including but not limited to the enforcement of any orders, relief, or judgments. We may also pursue concurrent proceedings in multiple jurisdictions, as permitted by law. The rights, remedies, and powers provided to BluePanda Express powered by M.A.R Express LLP under this Agreement are cumulative and may be exercised concurrently or independently of other legal rights or remedies.

MISCELLANEOUS

Relationship

This Agreement establishes a principal-to-principal relationship between you and BluePanda Express powered by M.A.R Express LLP . It does not create any partnership, agency, joint venture, employment, or fiduciary relationship. Neither party shall have authority to bind or obligate the other in any manner. You agree that the services rendered by us are those of an independent service provider and do not imply that BluePanda Express powered by M.A.R Express LLP is acting as your seller, retailer, distributor, or stockist.

Notices

All notices or communications relating to this Agreement or our services must be sent via email:

• To BluePanda Express powered by M.A.R Express LLP: info@bluepandaexpress.com
• To you: via the email address or mobile number registered with BluePanda Express powered by M.A.R Express LLP, including by SMS, WhatsApp, or other electronic means.

All notices will be deemed received once sent to your registered contact details.

Assignment

BluePanda Express powered by M.A.R Express LLP may, at its discretion and without requiring your consent, assign or transfer its rights and obligations under this Agreement to:

• Its affiliates, group entities, or associates; or
• Any third party in connection with a restructuring, merger, demerger, or change in control.

You may not assign your rights or obligations under this Agreement without prior written consent from us.

Waiver

Our failure or delay in exercising any right under this Agreement shall not constitute a waiver of that right or any other rights. Any single or partial exercise of a right does not prevent further exercise of that or any other right. The rights provided herein are cumulative and do not exclude other rights provided by law or equity.

Severability

If any provision of this Agreement is found to be unlawful, invalid, or unenforceable under any jurisdiction, the remaining provisions shall continue in full force and effect. We may revise such provisions to maintain the intent and balance of the original Agreement.

Survival

All provisions of this Agreement which by their nature should survive termination shall continue to be binding, including (but not limited to) those relating to confidentiality, limitation of liability, intellectual property, dispute resolution, and indemnification.

Non-Exclusivity

This Agreement does not grant exclusivity. You are free to engage with other logistics providers, and we reserve the same right to engage with other clients.

Compliance with Laws

You are solely responsible for complying with all applicable laws, rules, and regulations—including domestic, international, tax, and customs laws—related to your use of our platform and services. You must also maintain all necessary licenses, permits, and approvals.

Specific Performance

Either party may seek specific performance to enforce any provision of this Agreement, without the need to demonstrate that monetary damages are inadequate.

Entire Agreement

This Agreement, together with its annexures, SOPs, SLAs, and any related documents, constitutes the full and final understanding between you and BluePanda Express powered by M.A.R Express LLP . Unless otherwise specified by us, the terms herein shall supersede all prior discussions, communications, and understandings.

DEFINITIONS AND INTERPRETATIONS

Definitions

Unless the context otherwise requires, the following terms used in this Agreement shall have the meanings assigned below:

• “Agreement” refers to these Terms & Conditions, including all recitals, annexures, schedules, appendices, and any subsequent amendments. This also includes the Privacy Policy, Merchant Agreement, service-level agreements (SLAs), standard operating procedures (SOPs), and any additional terms, rules, or policies issued by BluePanda Express powered by M.A.R Express LLP via www.bluepandaexpress.com.
• “Applicable Law” means any statute, regulation, ordinance, rule, order, directive, guideline, decree, notification, or decision issued by any governmental or judicial authority having jurisdiction, whether in India or elsewhere, and having the force of law.
• “Customer” refers to any individual or legal entity to whom the User is shipping the consignment—that is, the consignee.
• “Legal Entity” includes any organization with legal standing such as corporations, partnerships (general or limited), joint ventures, trusts, associations, government agencies, limited liability companies (LLCs), limited liability partnerships (LLPs), or any similar legal formation.
• “Product(s)” means any items or goods being transacted through or facilitated by BluePanda Express powered by M.A.R Express LLP via its platform or services.
• “RTO” or “Return to Origin” denotes any shipment that is either rejected or undelivered to the Customer and is subsequently returned to the User at the original pickup address or another address designated by the Client.
• “Merchant Agreement” refers to the specific agreement issued by BluePanda Express powered by M.A.R Express LLP , outlining the terms related to shipment handling, weight determination, service responsibilities, pricing structures, and liability terms.
• “Shipment(s)” means any package or parcel that is dispatched by the User to the Customer using services provided through BluePanda Express powered by M.A.R Express LLP .
• “Shipping Vendors” refers to all third-party logistics and delivery partners engaged by BluePanda Express powered by M.A.R Express LLP to facilitate transportation and shipment of goods.

Interpretations

In this Agreement, unless stated otherwise:

• References to statutes include any amendments, re-enactments, or substitutions thereof, along with related regulations or statutory instruments.
• Any reference to the "Agreement" includes amendments and modifications as may be made from time to time.
• Words denoting the singular include the plural and vice versa. References to a particular gender include all genders.
• Headings are for convenience only and do not affect the interpretation of any clause or provision.
• Recitals, schedules, annexures, and appendices are deemed integral parts of this Agreement and hold equal legal effect as the main body.
• The words "including" or "include" are intended to be illustrative and not exhaustive or limiting in nature.
• Where a broader interpretation is applicable, the terms “other” and “otherwise” shall not be narrowly construed (i.e., not ejusdem generis).
• References to "Person" or "Persons" include individuals, businesses, government entities, and other legally recognized organizations or associations.
• Terms defined elsewhere in this Agreement shall carry the same meaning throughout unless context dictates otherwise.
• Words such as “hereof,” “herein,” “hereto,” and similar expressions refer to the Agreement as a whole or to the relevant provision being discussed.

This document is an electronic record in accordance with the Information Technology Act, 2000. It is generated electronically and does not require physical or digital signatures. It is published in compliance with Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

ANNEXURE A

Indicative List of Restricted and Prohibited Items

The following items are either restricted, prohibited by law, or may not be accepted for shipping via BluePanda Express powered by M.A.R Express LLP, or any associated third-party courier partners. This list is not exhaustive and may be updated from time to time in accordance with legal and compliance requirements.

ANNEXURE 2 - PRIVACY POLICY

www.bluepandaexpress.com - Version 1.2

This Privacy Policy outlines how BluePanda Express powered by M.A.R Express LLP ("we", "us", "our") manages, protects, and utilizes personal data in accordance with applicable data protection laws and industry standards.

This policy applies to all personal information collected through our website, mobile applications, and related services (collectively, the "Platform"), whether such information is collected electronically or physically.

Who We Are

BluePanda Express powered by M.A.R Express LLP is an Indian logistics and cross-border shipping solutions provider operating through its digital platforms including its website and mobile app. The company facilitates international e-commerce deliveries and associated services.

Our Role Under Privacy Laws

We may function either as:

• A Data Controller – when we independently determine the purposes and methods of data processing; or
• A Data Processor – when processing data on behalf of another data controller or service provider.

Our Commitment to Privacy

We are fully committed to protecting your personal data and ensuring transparent, secure, and lawful data practices. This Privacy Policy describes how your information is collected, used, stored, and protected.

Personal Information We Collect

1. Information You Provide to Us

   When you interact with www.bluepandaexpress.com, we may collect:

   • Name, contact number, shipping address, and email
   • Profile details including date of birth or profile photo
   • Payment and transaction details (e.g., card type, card number, bank info)
   • Identity documents (e.g., Aadhaar, PAN, Passport)

   You may choose not to provide certain data, but this may limit access to some services or features.

2. Information You Provide to Us

   When you visit our Platform, we may automatically collect:

   • Device type, browser type, IP address
   • Location data and network carrier
   • Payment and transaction details (e.g., card type, card number, bank info)
   • Website usage patterns (pages visited, time spent, referral source)

3. Information from Third Parties

We may receive updated delivery addresses or identity confirmation data from logistics partners, public databases, or affiliate services.

Categories of Personal Data Collected

• Demographic & Identity Data: Name, address, DOB, ID documents
• Contact Information: Phone, email (we use info@bluepandaexpress.com for contact)
• Technical Data: IP address, device ID, browser logs
• Communication Metadata: SMS, call records, chat messages (if applicable)
• Usage Data: Pages viewed, app usage patterns, login history
• Transaction Information: Order value, payment methods, timestamps

Consent

By using our services, you explicitly consent to the collection, storage, processing, and use of your information as outlined in this Privacy Policy.

How We Use Your Information

Your data may be used for:

• Order processing and fulfillment
• Identity verification
• Customer service and communication
• Fraud prevention
• Legal and regulatory compliance
• Product recommendations and platform improvements

Cookies & Trackers

Our website uses cookies, trackers, and analytics tools (e.g., Google Analytics, Hotjar) to:

• Understand user behavior
• Enhance performance and functionality
• Provide personalized content

You can control cookie preferences via your browser settings, although some features may be limited if cookies are disabled.

Disclosure of Personal Data

We may share personal data with:

• Trusted third-party service providers (e.g., payment gateways, logistics partners)
• Government agencies and regulators, if required by law
• Analytics and marketing tool providers, for platform improvementv

Data Security

We implement strong security measures to safeguard your data, including:

• Secure data storage infrastructure
• Data encryption
• Access control protocols
• Regular audits and monitoring

Data Retention

We retain personal information only for as long as needed to fulfill the stated purposes and to comply with legal obligations. Once no longer required, data is securely deleted or anonymized.

Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from minors.

Your Rights

You have the right to:

• Access and review your personal data
• Request correction or deletion
• Withdraw consent (where applicable)
• Raise concerns or complaints regarding data usage

For assistance, please write to us at info@bluepandaexpress.com.

Grievance Redressal

In accordance with Rule 5(9) of the Information Technology Rules, the following officer is designated to handle data protection concerns:

• Name: [You can add the appointed officer's name here]
• Designation: Legal Advisor
• Email: info@bluepandaexpress.com
• Address: BluePanda Express powered by M.A.R Express LLP, [Insert updated address]

Policy Updates

We review this Privacy Policy periodically to ensure relevance and compliance. Any significant changes will be updated on this page, and users are advised to check back regularly.